Coronavirus Up-date
Given the current Coronavirus outbreak in the UK, and the potential impact on the workforce, we wanted to make you aware that Applications may take longer to process than usual. For more details, please look at the website of the provider who looks after your application.
You can help reduce delays by managing your account online, in particular by up-loading documents straight on to your application when you apply. Please note that offices may be closed to the public to help prevent the spread of the virus, meaning you won’t be able to hand in documents in person. If you send them by post, there is likely to be a delay putting them on the system.
If you have questions or queries about the Home-Link service, please read through the Frequently Asked Questions section. If you still need assistance, you can contact the relevant Council by telephone or email, using the details shown on the 'Contact' page.
Thank you for your patience at this time.
Important information about Annual Reviews
From 1st December 2020 we will be reviewing applications which have been on the Housing Register for 12 months or more.
We are obliged to verify that you still wish to remain on the Housing Register, and also check that there has been no significant change in your circumstances which may result in a change of band, or bedroom need.
In the month before you are due a review, you will see a message when you log in, asking you to select either:
- Yes, my circumstances have changed
Or
- No, my circumstances have not changed
‘Yes, my circumstances have changed’ should be selected if any of the following have taken place since you originally applied to join the Housing Register, and a new online form will need to be completed, detailing any such changes:
a) A change of address
b) People joining or leaving the household
c) A relationship breakdown
d) A significant change to the medical circumstances of anyone included on the application
e) A significant change of capital (savings)
Please note that you will be unable to bid or considered for properties whilst your review application is being assessed.
‘No, my circumstances have not changed’ should be selected to confirm that you wish to stay on the register and there are no significant changes to your application.
Examples of the type of changes where you can also select this option are:
a) Pregnancy/birth of a child
b) Death of a joint applicant or household member
c) Change of employer, working hours or income
d) A small change in capital (savings)
e) If your email address or telephone number has changed (as this can be edited by you on your ‘account’ page when you are logged in to Home-Link)
However, for examples a) and b) in this category you must contact the Council you are registered with, who will advise what documentation is required to enable your records to be up-dated.